Help & Support Center
Last updated: Sep 30, 2025
Comprehensive Support
We offer 24/7 ticket intake, clear refund/cancellation rules, and self-service tools. Choose a path below.
Quick Help
Support by Service
Matsuri: joining details, safety, gear
J-Times: submissions, copyright
Crowdfunding: rewards & timelines
E-commerce: shipping & returns
Community: benefits & events (Note: community fees are non-refundable; see Terms)
Contact & Escalation
Include order/booking ID, timestamps, and screenshots if possible.
Policies & Legal
Report Abuse / IP Infringement
Report fraud, impersonation, or copyright violations with URLs, screenshots, and context. We may suspend accounts and take legal action as needed.
Data Requests
To request access, correction, deletion, or restriction of your personal data, we will verify your identity and process your request per our Privacy Policy.
Accessibility
We continuously improve accessibility. Tell us if you need adjustments for screen readers, contrast, or keyboard navigation.